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By Tracey E. Schelmetic
TMC

Tracey E. Schelmetic is a TMCnet contributing editor.
 

Latest Articles
05/03/2024 TTEC Holdings and Bright Software Partner for AI-Powered Agent Learning
05/03/2024 8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement
05/02/2024 ThinkCX's Mobile SwitchInsight Uncovers Trends in Mobile Customer Switching Patterns
05/02/2024 AI Can Help Improve "Ambidexterity" in the Contact Center, According to New Study
05/01/2024 3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center
05/01/2024 Telecom Company Swisscom Adopts Genesys Cloud AI Capabilities
04/30/2024 German AI Customer Support Provider Parloa Announces Funding Round
04/26/2024 4CRisk.ai Introduces Ask ARIA Co-Pilot, its AI-Driven Risk Management Solution
04/26/2024 AI Call Center Company Talkdesk Announces Appointment of New CTO
04/25/2024 LSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media
04/25/2024 Five9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization
04/24/2024 IntelePeer Integrates with Microsoft Azure OpenAI Service for Improved Automation
04/24/2024 TELUS International Study Highlights the Importance of Voice Engagement for Customers
04/23/2024 Nimble and PhoneBurner Partner for a Solution to Improve Outbound Calling
04/23/2024 Calabrio Offers a New Solution to Quality Monitor and Analyze Chatbots
04/15/2024 Akooda Announces New AI-Powered Enterprise Search Platform
04/15/2024 Gen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round
04/11/2024 Are Management Teams Ready for GenAI? 'Employees Don't Think So,' New Report Indicates
04/11/2024 Talkdesk Announces Generative AI Suite for On-Premises Environments
04/11/2024 Verint Open Platform Integrated with Webex App Hub for Webex Contact Center
04/10/2024 Colleen AI Launches Voice AI Solution for Multifamily Property Management
04/10/2024 Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation
04/09/2024 Aircall Releases Aircall AI in French, German and Spanish
04/01/2024 'Mediafly for Sugar' Aims to Provide Tools for Better Sales Engagement
04/01/2024 Dialpad and T-Mobile Expand Relationship with Enhanced AI Features
04/01/2024 Dialpad and T-Mobile Expand Relationship with Enhanced AI Features
03/28/2024 Verint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility
03/28/2024 Attentive Offers Solutions for Better AI Customer Interaction and Personalization
03/27/2024 Research Highlights the Challenges of Data Privacy in AI Technology Pursuits
03/27/2024 Appdome Introduces Tools to Prevent Real-Time Malicious Social Engineering Attacks
03/26/2024 Talkdesk and Verint Expand Partnership for Workforce Management
03/25/2024 German Multinational Henkel Expands Relationship with Adobe for Generative AI
03/21/2024 European Railway Company Chooses 3CLogic Contact Center for ServiceNow
03/21/2024 LivePerson and Infinity Partner for Better Personalization of Digital Experiences
03/20/2024 Las Vegas Valley Water District Chooses Talkdesk for CX
03/20/2024 Sapia.ai Aims to Eliminate the Biases of AI Hiring Solutions
03/19/2024 Deepgram Releases Text-to-Speech API Aura for AI Voice Agents
03/19/2024 GoTo Announces GoTo Contact Center Pro CCaaS Solution
03/15/2024 AudioCodes Adds Omnichannel Capabilities to Voca CIC
03/15/2024 Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications
03/15/2024 Knowledge Work Automation Company M-Files Announces Strong Growth
03/15/2024 Managed Cloud Services Company InterVision Adds CCaaS to its Platform
03/14/2024 Talkdesk Announces the Next Generation of Its Autopilot Virtual Agent
03/14/2024 Salesforce Introduces Low-Code Tools to Customize Einstein Copilot
03/13/2024 Cyber Verify Announces 2024 Additions to Program for MSPs
03/13/2024 MSP iQor Adds NICE CXone to Support Utility and Energy Customers
03/12/2024 King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform
03/12/2024 Alorica Debuts Solution to Eliminate Language Barriers in Customer Support
03/07/2024 Yellow.ai Introduces AI-Powered Customer Email Management Solution
03/07/2024 Accelecom Adds CCaaS Solution to its Portfolio
03/06/2024 Many Legal Firms are Still Wary of Using GenAI
03/06/2024 8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center
03/05/2024 Survey Finds Three-Quarters of Consumers Make Purchases Based on SMS
03/05/2024 Cisco and Orange Business to Partner Again for Sustainability
03/04/2024 Enghouse Systems Launches EnghouseAI Features for Agent-Customer Support
03/04/2024 Bright Pattern Partners with Arthur Lawrence for CX Initiatives
03/04/2024 Startup Zocks Aims to Accelerate Workflows and Reduce Unprofitable Data Entry Tasks with AI
02/28/2024 Vonage Communication APIs Available in Japan, Courtesy of Partnership with KDDI
02/27/2024 Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending
02/27/2024 CallRail Adds AI-Powered Analytics to Further Understand the Customer Journey
02/26/2024 Flirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI
02/26/2024 Twilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality
02/23/2024 Survey by Iterable and Wakefield Research Finds Strong Adoption in AI Marketing Solutions
02/23/2024 Nextiva Appoints Jim Nystrom to Chief Revenue Officer Role
02/09/2024 McAfee Finds Cyberattacks Against Small Businesses are on the Rise
02/09/2024 Frontier Saves Customers 2 Million Calls with New Digital Self-Service Campaign
02/09/2024 8x8 Inc. Offers Beta Availability of Product to Bridge UCaaS and CCaaS
02/09/2024 RingCentral Introduces Unified Patient Care Solution for Electronic Health Records
02/09/2024 MSP iQor Adds NICE CXone to Its Portfolio
02/08/2024 TELUS International Offers GenAI Jumpstart Accelerator for Highly Regulated Industries
02/08/2024 Pipeliner CRM Embeds AI Assistant in Platform to Speed Email Writing
02/07/2024 Verint Report Reveals Weaknesses in First-Generation CCaaS Solutions
02/07/2024 Pictory Introduces Simple Script-to-Video Converter for Content Marketers
02/07/2024 CIO Priorities Report Takes Temperature of IT Approach to GenAI
01/29/2024 Verint Deploys AI-Powered Bots for Improved Customer Experiences in Healthcare
01/29/2024 Jersey Mike's to Implement SoundHound AI Technology for Optimized Voice Ordering
01/26/2024 8x8 Debuts AI-Driven Video Meeting Transcription, Summaries and Follow-up
01/26/2024 IntelePeer Aims to Help Build a Roadmap to Customer Service Automation
01/26/2024 Invictus BPO Announces Acquisition of Kunnect Hosted Call Center Solution
01/26/2024 Hammer Announces Hammer Edge QA Addition to Cloud Platform
01/25/2024 Vonage Study Highlights Customer Frustrations with Support Experiences
01/25/2024 Broadvoice AI Opens Door to Smart Automated Transactions for Smaller Call Centers
01/02/2024 IntelePeer Announces Wins for Customers with Generative AI Solution
01/01/2024 NICE Announces the Closing of LiveVox Acquisition
12/29/2023 Genesys Cloud Platform Authorized for StateRAMP Cybersecurity
12/29/2023 Talkdesk Debuts Support Solution Designed for Higher Education
12/29/2023 NICE's CXone Fall Release Expands AI and Automation Capabilities
12/28/2023 MetTel and Talkdesk Partner to Add GenAI Features to MetTel's Customer Innovation Labs
12/21/2023 AI and ML are the 'Biggest Business Drivers,' But Skills Gaps Remain Significant
12/21/2023 MSP NUSO Acquires Italian SaaS Company Mida Solutions
12/21/2023 Zenarate Expands AI-Driven Coaching Platform with Call Analyzer
12/21/2023 Zenarate Expands AI-Driven Coaching Platform with Call Analyzer
12/20/2023 What's Next: SolarWinds Offers IT Predictions for 2024
12/20/2023 Coveo's Relevance Generative Answering Solution, Now Generally Available
12/19/2023 Uncovering Motives Behind Enterprise Adoptions of Generative AI
12/19/2023 Infobip Announces AI Overhaul of its SaaS Platform with the Addition of AI Hub
12/13/2023 CommBox Debuts Generative AI Chatbot Support for the Call Center
12/13/2023 Examining the "Enthusiasm Gap" for AI Customer Support Between Executives and Customers
12/13/2023 8x8 Inc. Introduces Sales Assist for Retailers
12/12/2023 Signed Call Adds VoIP-Enabled Contextual Data to Outbound Calls